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service manager
zoetermeer
momenteel niet
Consultancy opdracht

HAVO (1979)
Nederlands, Engels, Wiskunde, Scheikunde, Biologie, Economie

HBO-A (1982)
Afstudeerrichting: Analytisch Chemisch Analist

HTS (1998)
Afstudeerrichting : Management & Beheer van
InformatieVoorziening
Afstudeeropdracht: Applicatiebeheer Raamwerk op basis van
ITIL en het NGI-takenmodel;

Open Universiteit (2000)
Studierichting : Management Informatie Technologie AfstudeerOpdracht: Generieke en Specifieke Acceptatiecriteria
Afstudeerlocatie: TU-Delft, Prof dr. ir. M. Looijen

Specialiteiten : Service Level Management en Quality Assurance

Karakterkenmerken : Enthousiast, motiverend, stimulerend, ruimdenkend, doorzetter, team player, pragmatisch.
Business Objects Basis cursus (Business Objects)
Advanced cursus (Business Objects)
Partnership coarse (Business Objects)
HP HP Openview ServiceDesk 4.0 (CBT - Zelfstudie)
Magic MTSD 7.5 System Administration (Infravision)
Tridion Tridion Discovery

Microsoft
Networking Basics for Windows 95 and Windows NT
Mastering Distributed Application Design and Development using
Microsoft Visual Studio 6
MS SQL Server 6, Implementing a Database Design
MS SQL Server 6, System Administrating for
MS Windows 95, Implementing and Supporting
MS SMS, Implementing and Supporting
MS Project 4.0 (e) Windows Basis (Compu' Train)
MS W2K Server, Installing Configuring, and Administrering
MS W2K Professional, Installing Configuring, and Administrering
MS Sharepoint Portal Server, gebruikerstraining (Info Support)

Sybase Basiscursus PowerBuilder (Info Support)
Performance & Tuning (Sybase)
PowerBuilder / SQL Server (Info Support)
Relationele databases (Net Support)
System Administrator (Info Support)
Sybase Concepts & Facilities (Sybase inc.)
Sybase Replication Server (Zelfstudie)
Sybase Transact SQL (Net Support)
Sybase upgrade training SQL Server 11 (Info Support)

Trainingen: Management
Service IIM Infrastructureel en Procesgericht Informatiseren (PAO)
Management Costing & Pricing van ICT Services (IIR)
ITIL Service Level Manager practictioner (Syntegra)
ITIL Service Level Agreements (IIR)
ITIL Change Manager practictioner (Syntegra)
ITIL Service Manager (Syntegra)

Project Prince2 (Zelfstudie)
Management


Test ISEB Foundation Software Testing
Management Test Maturity Model
TMAP Professional Advanced

Human Communicatieve vaardigheden cursus
Resource Coaching cursus (VOC)
Management Human Resource Management, Fundamentals (Sphinx)
Human Resource Management, Coach Management (Sphinx)

Bestuurlijke Balanced Scorecard (Management Studiecentrum)
Informatie Kwaliteit Management (Management Studiecentrum)
Voorziening

Certificeringen Producten
Business Objects Certified Consultant Partner (CCP)
· Business Objects Universe Development
· Business Objects Report Development

Hewlett Packard
· HP Openview ServiceDesk 4.0

Microsoft Microsoft Certified System Engineer (MCSE)
· Networking Basics for Windows 95 and Windows NT
· MS SQL Server 6, Implementing a Database Design
· MS SQL Server 6, System Administrating
· MS Windows 95, Implementing and Supporting
· MS SMS, Implementing and Supporting
· MS W2K Professional, Installling, Configuring and Administering
· MS W2K Server, Installling, Configuring and Administering

Sybase Sybase Certified Professional (SCP)
· Sybase System 10 Fundamentals
· Sybase System 10 Environment
· Sybase System 10 Operations


Certificeringen Management

Service Management
· ASL Foundation
· BISML Foundation
· ITIL Essentials
· ITIL Service Level Manager
· ITIL Change Manager
· ITIL Service Manager

Project Management
· Prince2 Foundation


Test Management
· ISEB Foundation Software Testing
· Test Maturity Model
· TMAP Professional Advanced

Trainingen: Geschreven / Gegeven
Geschreven (voor) Contract Management (IIRtraining / KPN CN)
en gegeven IT Performance Indicatoren (IIRtraining)
ITIL Foundation (Info Support, Qforce NL/ENG)
ITIL Foundation Examen training (Qforce)
ITIL Procesinrichting (Qforce NL/ENG)
ITIL Practitioner Change Management (Accreditatie Info Support)
ITIL Practitioner Service Level Management (Accreditatie Info Support)
Service Level Agreements (IIRtraining)
Service Level Management in de praktijk (IIRtraining)
Sla de brug tussen IT Ontwikkeling & IT Beheer (IIRtraining)
Sybase Data Dictionary (Info Support)
Sybase Omni SQL Server (Info Support)

Gegeven (voor) Sybase DB-Lib (Net Support)
Sybase Database Administration (Info Support)

Workshops ITIL Foundation, Helpdesk, Change Management,
Ontworpen Contract Management, Service Level Management

Workshops / ABN AMRO, AMEV, Bull, Coca Cola, Compaq, British American Tobacco,
In house training De Hypotheker Associatie BV, DIASP, ECT, ESSO, Gemeente Den Haag, FOD Volksgezondheid, Forbo, ISAH, Interpolis, KPMG, KPN-BC, KPN-CN, Landmacht België, Marine België, Mercedes, MinLNV, NEN, Synstar, STBNO, Wegener.

Seminar gegeven NGI Relationele Databases (Sybase)
IIRconferences, Forum ITIL 1999, Bouwen van beheerbare
applicaties (Service Activity Matrix)
IIRconferences, Forum ITIL 2000, De relatie tussen ITIL en HRM
IIRconferences, Forum ITIL 2001, ITIL en de Balanced Scorecard

Publicaties IT Beheer Praktijkjournaal, Sep. 1998, ITIL in relatie tot SO
IT Beheer Praktijkjournaal, Okt. 1998, ITIL in relatie tot ISO 9126
IT Beheer, Jun. 2001, Is ITIL 'Balanced'?
IT Beheer, Aug. 2001, Service Level Management als BSC interface
naar uw ICT Organisatie
IT Beheer, Sep. 2001, Cascaderen van BSC naar uw ICT Organisatie
AG 19 Okt 2001, interview "Wil de laatste kerntaak opstaan".
IT Beheer, Mrt. 2005, "Bedrijfsprocessen in de schijnwerpers".
IT Beheer, Apr. 2005, "Meetbare prestaties in de keten".
IT Beheer, Mei. 2005, "Ketenbeheerprincipes, do's en don'ts".

White papers Generieke & Specifieke Acceptatiecriteria
Contract Management
Is ITIL 'Balanced'?
Specialiteit : Service Management
Totaal aantal jaren IT ervaring : 20

Functie : Jaren ervaring
Programmeur / Ontwerper : 10
Database administrator : 10
Beheerder : 3
Service Manager : 7
Docent IIR : sinds 1999
Examinator Exin : sinds 1999


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