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Support Engineer PS Core

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PROFESSIONAL EXPERIENCE:
Under post graduation (Oct, 00 - Sep, 05):
Master of Science- M.Sc (Information & Communication Technology),
Gerhard Mercator Duisburg University, Duisburg, Germany.
Subjects: Advanced Mobile Communication, Modern Mobile Communication, Cryptography & Authentication, Switching Networks, Network Protocols & Architecture of Radio Mobile Systems

Bachelor of Science- B.Sc (Electrical & Electronic Engineering) (Jan, 98)
Near East University, Turkish Republic of Northern Cyprus.
Internship in Pakistan Telecomm Ltd and Graduation Project in Delta Modulation.
Subjects: Digital Electronics, Power Electronics, Analog Communication, Telecommunication, Digital Control System, Computer Networking, Internet Services

Certifications & Trainings:
(09/2006): Functional Testing TMap
(02/2008): ISEB/ISTQB Foundation Certified
(04/2008): Creative Problem Solving
(04/2008): Process Improvement to Raise Performance
(09/2009): PS T-Mobile Training (GGSN9811, SGSN9810, M2000) Huawei
(10/2009): Basic GPRS Training
(12/2009): GSM, EDGE, GPRS, UMTS Training
(03/2010): Advanced IP Course

WORKING EXPERIENCE:
Q-Testpro- Amsterdam, The Netherlands. (October 2010 - present):
Position: Owner
Freelance Tester

T-Mobile- The Hague, The Netherlands. (May 2009 - April 2010):
Position: Support Engineer PS Core.
Tasks and responsibilities:
The main responsibility as a support engineer was the solving of incidents and change management.
• Remedying and documenting congestion in the GPRS/UMTS Packet Switched Core Network
• The implementation of preventive maintenance to the GPRS/UMTS Packet Switched Core Network
• Supporting the introduction of new systems and services
• Providing 2nd line support.
• Maintenances of contacts with other t-Mobile countries and suppliers
* Analyzing Network performance. With different Protocol Analyzer. Like; Anritsu and Wireshark.
* Troubleshoot incidents and problems, from single customer complain to alarming on network.
* Apply RFC's on Packet Switched elements.
o Created GB's and RNC's links on SGSN's and other small changes on SGSN.Created APN's on GGSN's and other small changes.
* Loading patches on SGSN's
* Hardware changes on Huawei GGSN, for preparation for new software upgrade
* Hands-on on charging gateway and DNS servers which are HP-UNIX and Linux based.
* Daily work on Huawei M2000 client, with performance queries formulas and alarm thresholds creations.
* Realization of mini projects: implement terminal connections on all Huawei equipments (xGSN's),
* Legato client implementation on M2000 server


Allshare Banking Solutions- Hoofddorp, The Netherlands. (September 2008 - April 2009).
Position: Quality Assurance Engineer.
Tasks and responsibilities:
-Hands-on experience, banking software (Web Applications testing, developed in .Net and C#) Front end, GUI testing, Back end testing (with Questor)
-Database testing (SQL server, Toad, UNIX), Daily account openings and intradag in UNIX system
-Quality Assurance, Software Testing
-Functional testing, System testing, Regression Testing.
-Interpreting functional specifications, and e-Banking standards, developing test plans and test cases based on functional specifications.
-Developing test plans and test designs based on requirements.
-Developing test cases based on functional specifications.
-Executing tests and recording test results in test reports

TomTom International- Amsterdam, The Netherlands. (June 2006 - August 2008).
Position: Quality Analyst - Wireless.
Tasks & Responsibilities:
Worked as Bluetooth / GPRS Quality Analyst, to Analyze the wireless connection quality between TomTom devices and different mobile phones, and to test VAS (Value added Services) like; SMS, Weather Report, different kind of downloading through GPRS.
To install TomTom software releases (developed in C and C++) in TomTom devices.
* Design Test Case specifications
* Execute Tests
* Report defects and discrepancies
* Report progress
* To perform cross-team test coordination duties within a project.
* To assist in implementation of strategy and policy.
* Work closely with People Managers and Technical Leads to manage and provide best possible resource solutions for projects.
* Form strong cross-functional relationships, facilitating efficient and effective software testing.
* Work with others to deliver and advise on innovative solutions to technical and test process issues.
* Pioneer introduction, use, acceptance, enforcement and adaptation, of (new) development processes.

NTT DoCoMo imode Europe- Amsterdam, The Netherlands. (January 2006 - May 2006).
Position: Software Tester
As a software tester, I tested compatibility of DoJa system (DoCoMo Java system) with different mobile phones.
* Testing i-mode Mobiles.
* Functional Testing.
* Executing Test plans according to given procedure.
* Recording Test Results in Test Reports.

S.E.S.A Software & System AG [TietoEnator], Germany. (June 2004 - January 2005)
Position: Software Tester
Worked on a project with Nokia through S.E.S.A. VAS testing, SMS, MMS, Bluetooth, etc; I was responsible to install different software releases and to perform,
* GUI Testing
* Functional Testing
* Recording Test Results in Test Reports.

Qsat Communication Pakistan online, Pakistan (June 1998 - June 1999)
Position: Asstt System Admin.
* Customer Technical Support.
* Network Maintenance and Management.
* Trouble Shooting.
* To check the billing system.
* Report to Technical Manager on daily bases.

Skills: Mobile Communication Networks GSM, GPRS, UMTS, Bluetooth, ISEB/ISTQB Foundation Huawei [SGSN, GGSN]

Computer Language: [Basic, Pascal, HTML, SQL-DB2, C++] Basic Level

Hobbies: Badminton, Reading books, Listening music.

Languages: English Fluent
Dutch Intermediate [Diploma NT2]
Deutsch Intermediate
Urdu Fluent
Turkish Good

References:
1- Benny Lievens
Manager Core T-Mobile Nederlands BV
benny.lievens@t-mobile.nl
Work: 0614096805/ Mobile: 0624096805
2- David Fillieux
Sr.System Engineer T-Mobile Nederlands BV
David.fillieux@t-mobile.nl
Work: 0614097425/ Mobile: 0624095720


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